Terms Of Sale and Service
Payment Terms
Unless otherwise agreed in writing, payment terms are net 30 days from invoice date, payable in United States of America (" U.S.") dollars. Notwithstanding the foregoing, all orders are subject to HD Supply's continuing approval of Buyer's credit. HD Supply, in its sole discretion, may suspend or cancel performance, or require different payment terms, including, but not limited to, payment in advance of shipment. In addition, HD Supply may, in its discretion, require an advance deposit of up to 100% of Seller's selling price for any specially-manufactured goods ordered by Buyer hereunder. Payments due hereunder shall be made in the form of check, money order, ACH/EFT, or other tender approved in writing by Seller. Seller will not accept payments for credit accounts made by credit card or other fee-bearing payment methods. Buyer shall reimburse Seller for any third-party transaction fees incurred to process Buyer's payment. Seller may, in its sole discretion, apply Buyer's payment against any open charges. Past due accounts bear interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law, continuing after Seller obtains judgment against Buyer. Seller may exercise setoff or recoupment to apply to or satisfy Buyer's outstanding debt. Buyer shall have no right of setoff hereunder, the same being expressly waived hereby. Seller expressly reserves its right to file liens in the ordinary course of business per applicable law and expressly disclaims any request for a waiver of lien rights by Buyer. Venue and jurisdiction is established in Duval County, Florida, in accordance with the laws of the State of Florida.
Freight Terms
FREE FREIGHT (Shipped Prepaid) applies to orders of $99 or more, if shipped via UPS or HD Supply fleet trucks. Orders less than $99 shipped via UPS or HD Supply fleet will be charged a $9.99 flat fee. Orders shipped via LTL or common carriers will be shipped free freight on orders of more than $299. Orders are shipped the fastest, most economical way in the continental U.S. To our valued Alaskan and Hawaiian customers ‐ all orders must specify Freight Forwarder or F.O.B. when orders are placed. Freight charges are the responsibility of the customer. To our valued International customers ‐ all orders are shipped F.O.B. shipping warehouse. Domestic freight allowances do not apply.
City Sale
You can walk in or phone in your pick up orders at our City Sales Counter nearest you.
Please see locations in front of catalog. Minimum order of $20.00 for will call orders.
Warehouse Stock
Certain items are stocked only in regional warehouses; therefore, additional shipping time and charges may be required regardless of order size. All items are not stocked in every warehouse.
Back Orders
Unshipped merchandise from your original order, if valued at $50.00 or more will be shipped when merchandise is available within thirty (30) days. Merchandise not shipped within thirty (30) days will be automatically cancelled. Unshipped merchandise on C.O.D. shipments will be automatically cancelled. Prices and terms on original order will be in effect on the back order.
Return Goods Policy
- Please contact Customer Service prior to returning any items to receive authorization. Be prepared with the following information:
- Invoice or order number, if available
- Item number and quantity to be returned
- Requests for returns must be made within ninety (90) days of delivery.
- A 20% restocking fee may be applied to returns unless items are found to be damaged or defective, or in cases where a shipping error occurred.
View our full Returns Policy.
Pricing
Although we strive to honor the printed prices in this catalog, due to extraordinary market conditions, we reserve the right to change prices without notice. We also reserve the right to correct typographical and pricing errors without notice. Prices on items such as copper tubing & fittings, PVC pipe & fittings, ABS pipe & fittings, CPVC pipe & fittings, electrical conduit & fittings, electrical wire, line sets, Freon, water heaters, fluorescent lighting and other products that follow the market on a competitive basis are subject to change without notice. For real-time pricing and product availability, please visit lerangasproducts.com.
Order is Damaged, Defective or Short
Buyer shall examine material upon receipt. Damaged items and order shortages must be reported to HD Supply within three business days of receipt. Open all packages and inspect products for completeness and condition upon delivery.
Delivery to jobsite constitutes delivery to Buyer, regardless of whether Buyer or his/her agent is at the site at the time of delivery or signs a delivery receipt. In those rare instances when a package is lost or an item is damaged in transit, we assume full responsibility for filing claims.
Porcelain/china products and cabinets must be inspected at the time of delivery. If broken, items must not be signed for and delivery should be refused. If items cannot be inspected at time of delivery, then it is recommended that the customer sign for item "pending inspection" on the bill of lading, and will have three days to notify us of any problems. It will be the customers' responsibility to file any claims with carrier, if the above protocol is not followed.
For Friedrich products, if the product is defective, a field service technician will be dispatched to repair the product; a credit return will not be allowed. Please call customer care to schedule a technician.
Shortage
- When possible, count the number of cartons or items. This must be the same as shown on the freight bill. If not, sign the freight bill "short" before the driver leaves. Any visible signs of damage, including shrink-wrap being torn or missing, should be noted on freight bill.
- Check-in shipment immediately and report discrepancies as soon as possible. If shortages are not reported within 72 hours of receipt, they will not be credited.
- Not all orders come on the same delivery. Make sure the number of cartons shown on the packing slip matches those delivered before claiming shortages.
- If a shortage has been called in, but later received, please notify us immediately so paperwork can be corrected.
Merchandise is Non-returnable*
- Major appliances
- Custom products such as paint, blinds, and other made to order items
- Special order products
- Whole house and stationary generators
- Labor, delivery, and/or installation services
- Product samples (e.g., paint, flooring, fabric, and wallpaper)
- Chemicals where the product seal is open
* List is subject to change
To Our Valued California Customers
We have placed warnings on our products containing certain chemicals or chemical components as required by California law. If you wish to return any of these products, we will pay your shipping costs and refund your full purchase price.
Limitation on Liability
IN NO EVENT SHALL HD Supply OR ITS RESPECTIVE AFFILIATES HAVE ANY LIABILITY FOR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOST GOODWILL, INDIRECT DAMAGES, SPECIAL DAMAGES, INCIDENTAL DAMAGES, MORAL DAMAGES, LIQUIDATED DAMAGES, PUNITIVE DAMAGES, EXEMPLARY DAMAGES OR ANY OTHER FORM OF DAMAGES ARISING OUT OF THE PRODUCTS OR GOODS SOLD IN THIS CATALOG, EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF THESE TYPES OF DAMAGES, WHETHER SUCH DAMAGES ARE ALLEGED IN TORT, CONTRACT, OR OTHERWISE.
Limited Lifetime Warranty
Premier® and ProPlus® brand items are warranted against defects in materials or workmanship, for the lifetime of the original purchaser (excludes commercial faucets, non-metallic faucets, all ProPlus® faucets, Premier® vanities and vessel sinks). Defective products will be repaired or (at the option of our company and as its sole warranty obligation) replaced free of charge when returned with proof of purchase to us.
WE WILL IN NO EVENT BE RESPONSIBLE FOR ANY DAMAGES FOR LOSS OF USE OF DEFECTIVE PRODUCTS, FOR DAMAGE CAUSED TO OTHER TANGIBLE PROPERTY BY DEFECTIVE PRODUCTS, OR FOR OTHER CONSEQUENTIAL OR INCIDENTAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. For more information on the Premier faucet warranty, please visit www.premierfaucet.com.
Goods or products not manufactured by seller are warranted and guaranteed only to the extent and in the manner warranted and guaranteed to purchaser by the original manufacturer of such goods or products.